Love love love! I’ve had 2 appointments with Ellis county family dentistry and they are so so wonderful! I have never looked forward to going to the dentist before choosing ECFD this year and there could not have been a better choice. I seriously despised going to the dentist my whole life and didn’t expect it to be any different here, but Jana took me by surprise at my first visit, with her enthusiastic approach. She was so welcoming and an enjoyable presence. All the staff was great, including front desk staff. I squeeze these appointments into my schedule while my mind is still at work, so the massage chairs are a nice touch and make the hour a relaxing experience. For those afraid or anxiously awaiting the unpleasant dentist experience, you will not go wrong here. I did not feel any pain or discomfort, and they took great care of me. Dr. Atkins is so kind and I can tell he cares about his patients.
Highly recommend and have found my forever dentist.
I’ve been coming here ever since Seth bought the practice. The entire staff is warm, friendly, engaging, thoughtful and knowledgeable. They provide expert dental care while also focusing on patient comfort. Don’t ask for Jana to be your hygienist though. My family wants to keep her to ourselves. Everyone in the practice is top notch. Best dentist I’ve ever been to.Mike G. 9/28/2020
I am not one to typically write reviews but I am truly blown away by this practice and how phenomenal they are! Everybody dreads dentist appointments but they make it so easy and relaxing. Every single staff member is so gentle and kind and they all help you to really understand everything that’s going and it really makes the appointments easier. I had 3 fillings done today and my friends had me so nervous but I didn’t feel A THING and it went so smooth and quick. I have never experienced a dental office like this. Great job team!!!Marlee H. 9/24/2020
I just had my 6 month cleaning at Ellis County Family Dentistry. I went in somewhat down and out but came away feeling on top of the world. Even when times are far from positive, the folks at Ellis County Family Dentistry have a way of putting a smile on your face. They are truly the best. They are upbeat, friendly and truly care about you as the patient. Most people "hate" going to the dentist but I always look forward to this visit. They are a truly awesome group of people.Nancy W. 9/24/2020
Found my new Dentist Family!!! But who is Dr. Atkins?
I am a new patient. I have visited the location 3 times. Once for an initial visit and the last 2 for treatment. The staff is very friendly and pleasant to be around. I felt very welcomed. The providers are professional and explained everything in detail. I even received a follow up call after treatment.
One observation is the plaque on the building says Dr. Atkins and the reviews I read before i visited talked about Dr. Atkins however my provider in all 3 visits was Dr. Cody Cottongame. I have yet to meet Dr. Atkins. If he walked up to me I wouldnt know him because I've never seen him. My daughter and husband are also.new patients and Dr. Cottongame visited with them also..no Dr. Atkins. Im wondering about that. Dr. Atkins could at least say hello to new patients that he won't be attending to since the practice says his name. And i see others that came to the facility after me as new patients saying how good Dr. Atkins is. Whats up with that? Although im.mentioning Dr. Atkins I am stuck on Dr. Cottongame, I am comfortable with him and like his work at this point.
The facility is very well kept and COVID friendly. They are only allowing a certain number of patients in the building at one time and they take your temp. The massage chairs are.nice.
Overall great place. They would have received 5 stars if i had met Dr. Atkins.
*UPDATE...since my original post which received 4 stars...Dr. Atkins personally called me to introduce himself and apologized for the delay in meeting me. What a class act! I've upgraded my review to 5 stars. Thank you Dr. Cottongame and Dr. Atkins, my family and I are home.
This is the best Dentistry I have been to in Ellis county. First off the staff is wonderful and very caring. They want to ensure your comfort every minute you are there. Second, you couldn't ask for a better dentist. He explains what's going on and goes the extra mile. Recently I had lost a crown and they got me in quickly and they fixed me up and sent off my molding. My whole family goes here and I won't be trying anything new as long as they are around!Barry P. 8/20/2020
Had my first visit today but certainly won't be the last. We were referred by a friend and I am so glad we went with his suggestion. First time I have ever been to a dentist that has a massaging chair. Janna did a great job making me feel welcomed and comfortable. Dr. Atkins was very nice and didn't pressure me to have dental work done although I know I need some. My husband went a couple of weeks ago and couldn't say enough good things about this practice!Karen M. 8/17/2020
I could not be more pleased with each experience I have at Ellis County Family Dentistry. Dr. Atkins is the best! He is very thorough and takes plenty of time with his patients. I also appreciate the ease of getting an appointment and the staff’s promptness getting me right in when I arrive. I highly recommend Ellis County Family Dentistry.Jerry F. 8/13/2020
Went in yesterday to have a tooth extracted that had been bothering me for many years... I was very nervous as I had never had a tooth pulled before. Dr. Cottongame and his assistant (I wish I could remember her name) were very caring and did not rush me at all. They made absolutely sure that I was completely numb and did not feel anything and that I was comfortable! Also Dr. Cottongame called me later that evening to check in on me and gave me his personal cell number in case I ever needed anything or had any questions! I highly recommend them! Excellent customer service!Angela A. 7/15/2020
I went today because I had a tooth bothering me. I saw Dr. Colby Cottongame
and assistant/tech Ann they were so Awesome caring and understanding.
Dr. Cottongame got me fixed up and on my. I had to be numbed for a procedure and I didn't really feel anything at all.
when I have had other procedures in the past by other dentists I felt it the needle and they couldn't get me numb.
I highly recommend Dr. Colby Cottongame. ❤❤❤🤗🤗🤗
I was seen promptly on both visits and was attended in a very good, professional manner. I am very happy to have gone to see this doctor
He has a very good bedside manner, answered all of my questions to my satisfaction, and I intend to keep seeing him. THANKS again for taking care of me when I needed your help.
A friend recommended this place when I had tooth pain. I had to have an extraction and they were so great! Everyone was friendly, there was even a massage chair and they gave me a blanket as I was cold! They go above and beyond....the best thing? The next day I had no pain from the extraction!Matina R. 6/16/2020
I LOVE this place!! I typically have always HATED going to the dentist, but now with Dr. Atkins and the rest of his wonderful staff, I actually look FORWARD to my next checkup and cleaning! Shout out to Jana for always keeping me calm by laughing and being understanding. I hope she never leaves and I never move too far away that I’d EVER have to change dentist offices ever again. I truly cannot day enough!Courtney M. 6/04/2020
Always compassionate, always professional. My wait room time is always short (not even enough time to decide which magazine to read). The staff is so polite and accommodating. We never have issues with billing. With previous dentists we were always being double billed and they were always trying to sell us services didn't need. This office is honest. We've only had good experiences with them.Teri L. 2/19/2020
Friendly, kind, caring, thorough staff, from front desk to Dr. Atkins! Can't give enough kudo's to Dr. Atkins - patient, kind, caring, understanding, and hands on and he LISTENS! He not only is a great dentist, he KNOWS the business and can answer any question. How many dentists', when short staffed, WILL answer the phone, schedule appointments, review your dental coverage, and advise you of your coverage? Nothing is beneath him - he is hands on and in my book, one of a kind!! Did I say he knows the business? The staff love him and it shows!! Love my hygienist, Jana...she's the "bestest"!!sharon p. 2/10/2020
At 54 years young I have had many dentist's and some have been good, some not so good. Dr. Seth is by far the best dentist I have ever had! He is not only extremely competent, but extremely pleasant! My invisalign is working like clockwork and I look forward to finishing this process with new crowns and veneers, once my teeth are all straight. I feel so blessed to have such an amazing dental office right here in Waxahachie. In addition, the staff is the most pleasant found anywhere...a testimony to great leadership by Dr. Atkins!Carol D. 8/26/2019
I have been going here for over a year now. Before that, as an adult, I had put off going to a dentist for over 20 years. Yes. 20 Years. These people are so gentle and caring, from front staff to all the ones in the back, now I go every 6 months as I should. I have had cleanings, also had a crown done here. The dentist never hurt at all! I love this staff!!!!nancy p. 8/20/2019
The most friendly and customer-oriented dentist office I have ever visited.
I had a cracked filling and they got it done faster than my last oil change. Then, the Dr Cottongame called me to check on me tonight and left his cell phone number in case I needed anything. That's customer service!
I called first thing Monday morning for a repair on my chipped tooth. Jenny stated they had appts both morning and afternoon available. Once I arrived, Amy took me back on time and Dr. Atkins quickly assessed my tooth after an xray and had me fixed up and out the door in record time, painfree of course! I cannot recommend this office enough! GREAT JOB as usual!Kristina S. 8/05/2019
Dr. Atkins and his team were highly communicative, ensured I was comfortable and maintained that relaxed feeling throughout my procedures. They also ensured that short and long-term care plans were established and worked with me to make certain all plans were to my liking and that nothing was planned that did not meet my expectation. Great work and I will be back many times for checkups and cleanings. As promised, Dr. Atkins and staff were superior and down to Earth.Phillip M. 7/24/2019
Outstanding experience! Jessica was thoughtful and very efficient at what she does. I love the feeling of clean teeth after a thorough cleaning by an experienced hygienist. The office is clean, well designed and love the massage chair. Staff is friendly and answered all my questions. Highly recommended.Vic T. 7/16/2019
Nothing but 5 stars for Dr. Atkins and his team. They are SO professionally and do an amazing job. I've been to other chain types of dentists (monarch dental etc) before and felt like they could care less about their jobs and they were just in it to collect their check and move on to the next one. Dr. Atkins and his team go above and beyond in providing you with the best care and making sure you are comfortable. Wouldn't go anywhere else. Highly recommend!Elaine V. 4/03/2019
I was always skeptical about dentist, however when I first walked in the office I felt a warm family feeling. Once I got back the whole staff was warm friendly and very professional. The seats were so comfortable and it massage your back when getting treatment. I absolutely love the whole office.
Make this dentist your dentist.
We absolutely love this dental practice! They bend over backwards to help you, have a very organized office staff, and the dental hygienists were wonderful with my child! I like that I get to see my dentist at every checkup and that he listens to my individual needs, and creates an agreeable treatment plan. I’m so happy I found this team!Lauren B. 11/01/2018
I absolutely love this dentist office! And I hate going to the dentist! They are very patient and explain everything they do before they do it. I've been twice now and both hygienists were exceptional... The first one left plenty of notes so the second one (6 months later) knew how I felt about the dentist and what helped me feel calmer. This is the first dentist I've been to where I've gone to my 6month follow up and I plan to go again in another 6 months. I truly appreciate how they have treated me and the care they take while doing their job!Erin D. 1/22/2018
I can't say enough about Dr Atkins and the staff at Ellis County Family Dentistry. Never been seen here before I didn't expect much when I called in at 8am to try and get in to be seen because I was in allot of pain. The receptionist said she could squeeze me in at 2. Still skeptical, I showed up and it was amazing as soon as I walked in the door. From the tech taking extreme care of me to Dr Atkins doing everything he could to make sure I left there without pain. I walked out of the door at 315pm with a pulled absessed tooth and on my way to recovery. Dr Atkins and the staff showed great skill and care and definitely gained a patient that day.Heath N. 9/20/2017
Dr. Adkins and his staff have been taking care of my needs since I moved to the Waxahachie area a few years ago. I have never been to a dental or medical office with more professionalism. They have stellar customer service and and I am so relaxed that I nearly fall asleep in the chair. Im glad he is younger than me because I dont plan on ever going anywhere else for my dental needs.Shawn J. 5/19/2017
Dr. Atkins and Staff made every effort keep me at ease and painless. He went the extra mile for my comfort. My procedures were explained in detail so I could understand what to expect. No surprises. I am very happy with the results and highly recommend Dr. Atkins and Ellis County Family Dentistry.Suzanne C. 8/22/2016
Ellis County Family Dentistry rates far higher than five stars. I can honestly say having a tooth extraction was like a "walk in the park". Dr. Atkins is so very kind and was constantly asking if I was ok and he let me know what he was doing thoughout the procedure. Amy, Dr. Atkins Dental Assistant, was professional and has that personality that makes any anxiety disappear. Tera, Dr Atkins Dental Hygienist, made my dental cleaning so easy and it was all over and done with such ease. Thanks so much to Dr. Atkins and entire staff for allowing me to have a pleasant dental experience.Kayla J. 3/01/2016
Absolutely impressed on the great customer service given by all the staff especially Jenny the receptionist. Making the appointment was pleasantly and I felt very comfortable with the Dr. I chose. My husband took in my son for his first appointment and he as well told me how friendly everyone is, the began work with my son right away. I highly recommend this office.Rita F. 1/27/2016
Excellent customer service! Never have I ever been treated so well in a dental office! The front staff is nice and knowledgeable, the hygienist was FAN-TASTIC! Dr. Atkins is very friendly and professional and I didn't have to wait any time at all. I would recommend them to ANYONE!Stacey C. 1/27/2016
This is a wonderful dentist!!! I cannot say enough about this dentist and his great staff! I'm so thankful I was able to find them as I have had some really bad experiences at the dentist in the past...I'm not an easy patient and they are very patient, kind and gentle with me. Not only are they very knowledgeable but they also give excellent care and are very warm and friendly and make the whole experience a very comfortable and pleasant one! I highly recommend them!!! Thanks Dr. Atkins and staff for all the great care!Marc N. 1/21/2016
I can't thank the staff enough for the excellent care. Professional service always with the friendliest staff in the world. My 14 year old had two permanent teeth pulled and he has had no pain, very little bleeding and Dr. Atkins was so gently and it could not have gone better.
Looking for a great dentist, call Ellis County Family Dentistry!!
We have moved around quite a bit in the last 10 years and it's always a challenge to find new services...this was my first visit to Dr. Atkins office...I loved it! The staff was efficient, punctual and made me feel welcome. Dr. Atkins was awesome! He was knowledgeable, friendly and really took the time to go over my past and present dental issues. It was a pleasant surprise to find the perfect dentist in just one visit! SherriSherri C. 1/21/2015